Download the official reference guide below.
You can look up your specific vehicle and see exactly what’s covered.
Frequently asked questions are listed at bottom of page.
Frequently Asked Questions:
Q. I am between mileage intervals and I can’t tell which service I should
receive. How can I tell what service I should receive?
A. Go to Jim McNatt Toyota. We will Check On Ramp! to determine the last time the vehicle was serviced and to determine
eligibility. When in question, call 1-800-833-8443 to verify the next interval that you are eligible
to receive based on the vehicle’s odometer reading.
Q. I use the vehicle primarily to tow a large trailer, so do I need to follow the
Special Operating Conditions. Will the program cover this?
A. The complimentary maintenance plan covers the maintenance intervals listed under
Normal Operating Conditions. Any additional maintenance required due to Special
Operating Conditions or Normal Wear Items is the responsibility of the owner and is not
covered under the plan.
Q. Based on the results of the included 19 Point Fluid and Visual inspection, my technician
recommends replacing the Air Filter. Would that be covered?
A. The 19 Point Fluid and Visual inspection is covered under the customer’s complimentary
maintenance plan, but additional items recommended based on the inspection are not.
Q. Does this plan provide an oil and filter change every time a vehicle’s maintenance light
A. Yes, if the vehicle’s maintenance schedule calls for this service every 5,000 miles.
However, if, for example, the vehicle uses synthetic oil and a change is required every
10,000 miles, then the oil and filter change will not be provided at a 5,000 mile interval.
Q. Must a customer always return to the Toyota or Scion dealership where he/she
purchased the vehicle to take advantage of this coverage?
A. No. Complimentary maintenance service under this plan is available at any participating
Toyota or Scion dealership in the continental US and Alaska.
Q. How long will Toyota/Scion continue to pay for the maintenance services?
A. For up to two years or 25,000 miles after the date of purchase, whichever comes first.
Q. I will be taking a trip before the maintenance light comes on? Will
Toyota/Scion cover the maintenance service if the customer brings in the vehicle before it
reaches the next 5,000-mile mark?
A. Yes. But additional complimentary service will not be provided until the vehicle has
reached its next regularly scheduled maintenance interval.
Q. What if, during the complimentary maintenance inspection, the dealership notes other
recommended services? Will these be covered under this plan?
A. All Toyota and Scion vehicles come with a standard 3-year/36,000-mile factory warranty.
However, additional recommended services that are not included in the factory maintenance
schedule are not covered by the plan.
Q. I have a Flex Fuel Tundra and use E85 more than 50% of the time,
so the maintenance guide states he should have the oil changed every 2,500 miles. Are
these additional oil changes covered?
A. Owners of Flex Fuel vehicles will notice they have the option of using E85 fuel and if they
do use E85 more than 50% of the time, they should have the oil changed every 2,500 miles,
however, this is considered a Special Operating Condition and therefore the additional oil
changes would not be covered under the complimentary maintenance plan.
Q. Are all customers eligible to receive complimentary maintenance benefits?
A. No. The new vehicle cannot be part of a rental or commercial fleet, or a livery or taxi
vehicle. See plan for complete coverage details.