Last Saturday my wife’s Prius had the hybrid engine light go on after she stopped for gas in Gainesville. She was on her way from Tulsa to Waco to visit one of our daughters. The manual indicated that the car should not be driven and it was towed to your service department. We had talked with Kat who was very helpful. The care, concern, and service that Kat has rendered to us has been the best that I’ve seen in many years. We are from Tulsa and had no relationship to your dealership. That didn’t matter. It was as if we were long-standing customers. She was helpful, frank, extremely thorough, and understanding. In my opinion, her dealings with us should be the model that all in the service business should emulate. She is a jewel. Sincerely, Charles J. Foulks, M.D., FACP Professor of Medicine Senior Associate Dean for Clinical Affairs School of Community Medicine University of Oklahoma-Tulsa
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As you are no doubt aware, Toyota has identified and is implementing two remedies in response to concerns about sudden unintended acceleration: floor mat entrapment and sticking accelerator pedals.
Still, some people believe there may be other contributing factors, such as Toyota’s electronic throttle control system with intelligence (ETCS-i). While Toyota is confident that its ETCS-i is not the cause of unintended acceleration, it is in the process of upgrading several current models with a brake override system. This system will be incorporated into future new production of all models sold in the United States by the end of 2010.
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Although you may think that tow ratings would be regulated by some government agency to make sure that a vehicle could actually safely tow at the manufacturer’s listed weight, it is not! That is why when the Tundra was introduced with a tow rating of 10,800 pounds, Ford promptly raised theirs to 11,000. There has to be a way to compare manufacturers. That is what SAE J2807 is all about.
Tow ratings for the 2011 Tundra and Tacoma will be revised to comply with the new SAE J2807 guidelines for all truck manufacturers. Knowing the basics about the new voluntary SAE J2807 standard is essential to compare tow ratings fairly. What is SAE J2807?
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